Flexfony Telco

“A million calls across seven states in 26 languages by 4,000 doctors — resulting in over 70,000 consultations” (line from times of India). These figures, from India’s largest tele medic efforts to combat corona, are just for one month. A tele medic venture is (StepOne) working with governments of 7 states is an exemplary implementation of cloud telephony service to help patients connect with doctors across country, who voluntarily proffer diagnostic services online. The initiative backed by AI allows to identify whether the incoming call is healthcare related or not and aids in consulting the seriousness of symptoms with professionals from different states. This cloud telephony based initiative is helping provide a platform to scale up the availability of doctors despite the location and language barriers. Cloud telephony backed by AI has helped people reach a medical consultant with just a call and cloud telephony would allow the customer to talk in their preferred language, allowing

Working from home, as discussed earlier can have several limitations. We cannot expect everyone to be equally efficient while working from remote places. So, here are some additional tips to maintain productivity while working from home. Leader must ensure, setting up expectations for every employee from the start itself by outlining daily expectations and weekly tasks, despite the initiative capabilities of any employee. It’s a leader’s responsibility to keep employees with unequal capabilities on same page. A leader, to bring out max from every employee, can ask or motivate employees to work in their high productivity hours. Secondly, every employee has different capabilities to perceive, so leader must ensure to use the most appropriate mode of communication while dealing with employees, Example: If some employees are quick enough to comprehend the ideas, they can be communicated over a call and for others video conference can be used. But while doing this leader must not try to mic

With the conditions getting worse during lockdown many experts fear the losses, different sectors would have to bear. Many organisations might continue work from home even post Covid lockdown. But, the industries won’t remain same as they were before the lockdown. Many industries would make a decent start but many would suffer. Experts claim that IT, hospitality home delivery services and manufacturing services would come on track but many businesses would not have a great start. Automobile sector, for example, won’t restart soon, as people would be reluctant in spending on vehicles immediately post-lockdown. Over that many automobile manufacturers are running out of money to pay their workforce. Potential and aware customers would avoid visiting public places and they would continue to prefer digital services like home delivery over dining out and pick-ups, this would create a great opportunity for delivery service providers like e-groceries, but hotel and other hospitality service pr

  Businesses should prepare to fail Almost all the businesses are hit because of lockdown, the businesses which didn’t have much impact, like cloud services and communication service providers were just lucky as other businesses are dependent on them during lockdown. The whole point is that our businesses were not prepared to take this blow. We never thought that we would ever have to face an epidemic like this. Obviously we cannot do much right now but we should, post this lockdown, prepare our business structures in such a way that they can continue to work despite unfavourable conditions and challenges like this. This situation teaches us the importance of being flexible for speedy and smooth transitions so that we are able to adapt to changing conditions as efficiently as possible and continue the services without disturbance. We need to focus on improving our communication technologies as communication is the most vital component to run a business. We need not to just

This lockdown has made everyone to opt work from home to run their businesses and organisations. Many are advising to transform the way we look at running businesses by opting for work from home post lock down. But the question is - Is work from home that effective? According to me, Work from home can be a complimentary tool not a substitute. Every team work requires brainstorming and discussions which are productive if teams sit together rather than working from their homes and discussing over any video conferencing tool. Exchange of information is better when employees work in a common workspace. While working from homes the exchange of information becomes non uniform, teams of different departments, for example, would have information related to their department only and this increases with the size of organisation – the bigger the organisation more will be the non-uniformity. Working in an office reduces the time involved in resolving doubts that any team member or team may have re

Managing business phone call from your personal number can become very annoying and it takes your privacy. Virtual number can be a single destination for all your customers. A virtual number is a telephone number without a directly associated telephone line. It also diverts calls to one of the preset telephone numbers. Benefits of a Virtual Number: 1.        Convert more leads A virtual number divert calls to your agent’s number when you are not able to receive calls. This enables you to get all the calls for business leads and none of the call can be missed ever. 2.        Safeguard Employee & Client Privacy Virtual number solution can protect the employee and client identity by hiding the particular details 3.        Manage Business calls Anytime, Anywhere   Virtual number provides the controllability to manage sales without being restrained to your workplace.. FlexFony also provides you with the added benefits like auto keyword spotting, IVR automation and AI-b