Skip to main content

Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
1 comment

Cloud Telephony – Tele medic Effort (Exemplary Utilization)


“A million calls across seven states in 26 languages by 4,000 doctors — resulting in over 70,000
consultations” (line from times of India). These figures, from India’s largest tele medic efforts to
combat corona, are just for one month.

A tele medic venture is (StepOne) working with governments of 7 states is an exemplary
implementation of cloud telephony service to help patients connect with doctors across country,
who voluntarily proffer diagnostic services online. The initiative backed by AI allows to identify
whether the incoming call is healthcare related or not and aids in consulting the seriousness of
symptoms with professionals from different states. This cloud telephony based initiative is helping
provide a platform to scale up the availability of doctors despite the location and language barriers.

Cloud telephony backed by AI has helped people reach a medical consultant with just a call and
cloud telephony would allow the customer to talk in their preferred language, allowing about a total
of 26 choices. This is also being used as a tool to battle Covid pandemic in 7 states too.

This is just an example of utilizing cloud telephony for good, its potential is in fact boundless.

Link to News
http://timesofindia.indiatimes.com/articleshow/75664784.cms?utm_source=contentofinterest&utm_medium=text&
utm_campaign=cppst


Comments

Post a Comment

Popular posts from this blog

Is Work from home better or Are we not prepared for it?

This lockdown has made everyone to opt work from home to run their businesses and organisations. Many are advising to transform the way we look at running businesses by opting for work from home post lock down. But the question is - Is work from home that effective? According to me, Work from home can be a complimentary tool not a substitute. Every team work requires brainstorming and discussions which are productive if teams sit together rather than working from their homes and discussing over any video conferencing tool. Exchange of information is better when employees work in a common workspace. While working from homes the exchange of information becomes non uniform, teams of different departments, for example, would have information related to their department only and this increases with the size of organisation – the bigger the organisation more will be the non-uniformity. Working in an office reduces the time involved in resolving doubts that any team member or team may have re...
Post a Comment
Read more

IVR and Automobile Service Centers

Any business is not just about sales, post sales services plays an important role in any business. The more satisfied a customer is, the more word of mouth marketing you would get. Whenever you go for getting your car/two wheeler serviced, there is rarely any chance that you didn’t have to wait for your turn. Many a time people have to leave their vehicle for hours and return back to receive it. Now imagine if you could call a service centre and an IVR system guides you to book a slot for the servicing. You can book a slot several days before service according to what your schedule allows, the IVR routinely reminds you of the due service and even the tenure and day of your vehicle’s oil change or filter change etc. How good it would have been? IVR doesn’t only satisfies the clients, the owners too have several perks of using it. The owner would get a raise in customer engagement, you know the reason we just discussed them in last para. More customer, greater business, satisfied cus...
Post a Comment
Read more

Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
1 comment
Read more