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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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Usage of IVR services in Lockdown


When the whole world is going through the experiment of Work from Home, one of
the major beneficiaries is the Telecom sector. The amount of data consumed during
this lockdown has increased up to 30%. This means that most of the businesses
taking online route to reach out to their customers, that too with limited staff.
Customers and users who were not accustomed to the usage of devices and their
operations are finding it difficult to cop up. Here, in combination with Online services,
Interactive Voice Response (IVR) services can come hand to register the complaints,
provide a road map to deal with difficulties and reply to people’s queries in a
scheduled way. Usage of IVR services can not be limited to Education, Health Care,
Food & Beverage and Financial Services, Government can also use it to gain
feedback and to improvise their supply chain. While online classes are still going on
not only for various private coaching institutes but also for primary and secondary
schools. Here, IVR services can be used by recipients to know about the class
schedules, to check the availability of a particular Faculty for doubt sessions and to
schedule it.
In Health Care sector, people who are suffering from chronic diseases and are not
able to go out for their regular checkups, Labs and Hospitals can use IVR services to
register people who are willing to do their checkups & they can schedule their visits
as per the responses for a particular region. Patients can also use IVR services to
register for a telephonic consultation and Doctors can schedule their telephonic
meeting.
Restaurants & Hotels can use IVR Services to know their customers opinion
regarding their visit after the lifting of lockdown. These results can be used to
maintain the supply chain. They can also look for their customers suggestion
regarding the services they provide and methods to improve them as it will increase
credibility as well as loyalty.
So, in combination with the online services that many businesses are providing, IVR
and Telecommunication services can be used to solve queries, gain feedback and
gain confidence of the customers.

Comments

  1. Unknown6 January 2022 at 08:46

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    Cloud Telephony Service Provider

    ReplyDelete

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