When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He
Working from home, as discussed earlier can have several limitations. We cannot expect everyone to
be equally efficient while working from remote places. So, here are some additional tips to maintain
productivity while working from home.
Leader must ensure, setting up expectations for every employee from the start itself by outlining
daily expectations and weekly tasks, despite the initiative capabilities of any employee. It’s a leader’s
responsibility to keep employees with unequal capabilities on same page. A leader, to bring out max
from every employee, can ask or motivate employees to work in their high productivity hours.
Secondly, every employee has different capabilities to perceive, so leader must ensure to use the
most appropriate mode of communication while dealing with employees, Example: If some
employees are quick enough to comprehend the ideas, they can be communicated over a call and
for others video conference can be used. But while doing this leader must not try to micromanage
the employees this would make it complicated to handle, she should rather communicate in batches
or she can have a conference with team leaders and ask them to deal with their teams, in above
discussed way. For those who like working while being among others would feel isolated when
working from home, so a regular communication among employees, to keep them motivated,
should be ensured.
“A leader is one who sees more than others see, who sees farther than others see, and who sees
before others see.” So it becomes her responsibility to keep employees’ productivity and efficiency
maintained while working from home.
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