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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He
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Businesses should prepare to fail

 
Businesses should prepare to fail

Almost all the businesses are hit because of lockdown, the businesses which didn’t have much impact, like cloud services and communication service providers were just lucky as other businesses are dependent on them during lockdown.

The whole point is that our businesses were not prepared to take this blow. We never thought that we would ever have to face an epidemic like this. Obviously we cannot do much right now but we should, post this lockdown, prepare our business structures in such a way that they can continue to work despite unfavourable conditions and challenges like this.

This situation teaches us the importance of being flexible for speedy and smooth transitions so that we are able to adapt to changing conditions as efficiently as possible and continue the services without disturbance. We need to focus on improving our communication technologies as communication is the most vital component to run a business. We need not to just focus on using cloud communication systems but improvise them. Businesses should not only adopt the cloud based technologies but ensure that their employees are well trained to maintain efficiency and productivity whenever there is a sudden transition like this. We can see the businesses which have survived or are trying to survive this lockdown are using communication as the tool, the advance the communication system the more smooth the transition is.

Businesses should learn from this epidemic and be prepared if we face something similar in future.

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