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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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Virtual Number


Virtual Number| Flexfony Telco

Managing business phone call from your personal number can become very annoying and it takes your privacy. Virtual number can be a single destination for all your customers.

A virtual number is a telephone number without a directly associated telephone line. It also diverts calls to one of the preset telephone numbers.

Benefits of a Virtual Number:

1.       Convert more leads

A virtual number divert calls to your agent’s number when you are not able to receive calls. This enables you to get all the calls for business leads and none of the call can be missed ever.

2.       Safeguard Employee & Client Privacy Virtual number solution can protect the employee and client identity by hiding the particular details

3.       Manage Business calls Anytime, Anywhere  Virtual number provides the controllability to manage sales without being restrained to your workplace..

FlexFony also provides you with the added benefits like auto keyword spotting, IVR automation and AI-based sentiment analysis topographies to let you save a lot of the bandwidth.

So, protect the privacy, optimize productivity and campaigns with the help of FlexFony’s Virtual Number.


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