When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
Every industry have customers, they need to grow more customers and retain them as well. For that, firstly, contact with as many customers as possible is essential. Secondly, a good customer satisfaction is required. Thirdly, for many organised organization inter departmental communication is essential. A well designed cloud telephony service serves as an idle solution for these and many other problems too. This is the only reason behind almost every big and small organisation adopting this technology.
It integrates every channel of communication on a single platform. Diverting, attending and keeping track of a large number of calls becomes a cake walk. These services tend to be less expensive and easy to handle too. Above that CRM is made easy like never before by cloud technology.
Cloud telephony offers you an improved control, access and efficiency. Unlike traditional solutions, where customers had to wait for long before they could connect to agent and many a times agent could not solve the problem due to mismatch of problem and agent’s expertise, Cloud telephony provides you a more user friendly interface and customer is guided to an expert who can in one go offer a solution or advise.
You can operate your business related communication from anywhere anytime, your data moves with you. Once you are online you can access your data and connect with customer from anywhere in the world, so there are no chances of losing data. You don’t need a full time expert to make changes to your system now, continuous changes in the system can be made easily from anywhere.
Cloud technology provides flexible working policy, greater customer engagement, increased organizational efficiency and customer analysis at a much reduced cost.
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