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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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Cloud Telephony - Rich Business Features


A business’ growth path is highly dependent on its professionalism and how people perceive it. It is important to evaluate how the company has been performing and how your business is being  perceived by customers. For this purpose cloud solution provides professionalised approach, extensive statistics, sentimental analysis and easy to interpret graphs

Now to get a better idea of reports, organisations need not to allot their staff, the task to prepare insights. Cloud telephony solutions enabled with AI can now automatically generate these reports and insights for your organisation.

Apart from analysis the solution answers the client with their names giving them a feel of belongingness and professionalization. You can link contact numbers of your employees, with which your organisation would have single contact number backend with other numbers. Now if any client contacts your organisation he would be directed to one of the linked numbers and in case that number is busy the call would be diverted to another free number, with this no customer would go unattended.

The solution offers voicemail drops, bulk SMS automation, call schedulers, post-call surveys, and many other features to make your business professionalised and automated. So, give your business an edge over competitors using rich business features of cloud telephony.


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