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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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How Cloud Telephony can Aid Fighting Corona


How Cloud Telephony can Aid Fighting Corona | Flexfony Telco

This pandemic is not showing any sign of tapering. Several strategies have been implemented to control the epidemic and many private players have taken charge too. To fasten the process of bringing everything on track, government and NGOs can aid themselves with modern technology like cloud telephony. Using cloud telephony would:

  •          Help the government gather large information in short time.
  •      People suffering from food shortage can contact govt. or NGOs with just a single contact number, this can help reduce the mass exodus.
  •         During lockdown a toll-free IVR number can be allotted to every region so that people can inform the authorities about any tragedy, within time, if it occurs and the authorities can inform and guide citizens during such situation.
  •         A different IVR number can be floated for different transport service, which are going to be opened soon. For any query or in case of any emergency during traveling, these numbers can be benefiting to citizens as well as government.
  •          Medical department on being equipped with cloud telephony service could regularly educate citizens about the precautions to be taken during corona outbreak and warn the people living in hot spots.

This is just a brief look of how Cloud telephony can make handling several things during lockdown easy? It can help authorities in increasing the effectiveness of their strategies without investing extra ordinary efforts.


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