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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He
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Competition and Cloud telephony


Competition and Cloud telephony-Flexfony Telco

When it comes to beat the competition there are a few important things that a business person should keep in mind like:

You should at least provide what your competitors are providing and/or you should have something that differentiates you from your competitors. Secondly you should have more customers and should provide better customer satisfaction.

Now, when cloud telephony is being adopted by every business let it be small, big or start-ups, if you don’t give it a chance, your competitors would win the market. If you adopt it then you’ll have a better base to compete with them and defeat the ones who are still dependent on old school solutions. In both the cases it is necessary to adopt it.

Secondly the better the communication more satisfied the customer would be. Adopting cloud technology would make your communication systemized allowing you to attend every client thus increasing the chances of your customer retention that too at a very low cost and time.

So, no matter what either today or in coming years you’ll have to give cloud telephony a chance if you want to beat/overpower your competitors.


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