Skip to main content

Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
1 comment

Cloud telephony raising the efficiency - sales and support


Cloud telephony raising the efficiency - sales and support| flexfony

Are your employees fed up and frustrated of dialling numbers manually whole day, waiting in busy call lines, listening to switched-off notifications and ending up in voicemails? Cloud telephony comes with this facility of Auto Dialling, which allows you to dial numbers automatically without manually feeding them, if there is some signal of busy line, switched off, or unavailable client the dialler would disconnect the call and dial another number on its own thus reducing wastage of time by about 10 to 15 minutes per hour.

Auto diallers are not limited to callings only, they also send outbound messages and voice mails etc. to the existing and potential clients thus maintain a regular contact with the clients. Secondly cloud telephony allows you to have a single contact number with all other numbers connected to the same. If a customer calls you and one of your device is busy the call would automatically be diverted to another free device thus helping you from losing a customer going unattended. Same is true for support department, cloud telephony solution doesn’t let any customer wait on busy lines and connect them with the support team as soon as possible.

Cloud telephony would definitely help you enhance your employees’ efficiency that too with reduced efforts.


Comments

Post a Comment

Popular posts from this blog

Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
1 comment
Read more

Is Work from home better or Are we not prepared for it?

This lockdown has made everyone to opt work from home to run their businesses and organisations. Many are advising to transform the way we look at running businesses by opting for work from home post lock down. But the question is - Is work from home that effective? According to me, Work from home can be a complimentary tool not a substitute. Every team work requires brainstorming and discussions which are productive if teams sit together rather than working from their homes and discussing over any video conferencing tool. Exchange of information is better when employees work in a common workspace. While working from homes the exchange of information becomes non uniform, teams of different departments, for example, would have information related to their department only and this increases with the size of organisation – the bigger the organisation more will be the non-uniformity. Working in an office reduces the time involved in resolving doubts that any team member or team may have re...
Post a Comment
Read more

Virtual Number

Managing business phone call from your personal number can become very annoying and it takes your privacy. Virtual number can be a single destination for all your customers. A virtual number is a telephone number without a directly associated telephone line. It also diverts calls to one of the preset telephone numbers. Benefits of a Virtual Number: 1.        Convert more leads A virtual number divert calls to your agent’s number when you are not able to receive calls. This enables you to get all the calls for business leads and none of the call can be missed ever. 2.        Safeguard Employee & Client Privacy Virtual number solution can protect the employee and client identity by hiding the particular details 3.        Manage Business calls Anytime, Anywhere   Virtual number provides the controllability to manage sales without being restrained to your workplace.. FlexFony...
Post a Comment
Read more