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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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Cloud telephony raising the efficiency - sales and support


Cloud telephony raising the efficiency - sales and support| flexfony

Are your employees fed up and frustrated of dialling numbers manually whole day, waiting in busy call lines, listening to switched-off notifications and ending up in voicemails? Cloud telephony comes with this facility of Auto Dialling, which allows you to dial numbers automatically without manually feeding them, if there is some signal of busy line, switched off, or unavailable client the dialler would disconnect the call and dial another number on its own thus reducing wastage of time by about 10 to 15 minutes per hour.

Auto diallers are not limited to callings only, they also send outbound messages and voice mails etc. to the existing and potential clients thus maintain a regular contact with the clients. Secondly cloud telephony allows you to have a single contact number with all other numbers connected to the same. If a customer calls you and one of your device is busy the call would automatically be diverted to another free device thus helping you from losing a customer going unattended. Same is true for support department, cloud telephony solution doesn’t let any customer wait on busy lines and connect them with the support team as soon as possible.

Cloud telephony would definitely help you enhance your employees’ efficiency that too with reduced efforts.


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