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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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Inability to Adapt with technology would hamper Business



When in a business, competing with other players and not keeping yourself updated with latest technological changes, can come up to be one of the biggest mistakes to make. Technology is one of the integral part of business let it be in sales, research, advertisement, marketing or communication etc.

Communication is one of the main tools for any business to grow their customer and market size. Investing in latest voice technology, cloud telephony to be specific, would definitely act as a catalyser in business growth.

Cloud telephony would:

  • Help you increase your customer reach and retention.
  • Help you boost your customer engagement.
  • Allow you to handle a large population segment and increase customer satisfaction.
  • Record and analyse you customers’ details
  • Don’t leave any customer unattended.
  • Increase your probability to elevate your market size.

Business must adapt with the technology if they have a goal to sustain their business and increase market size. The ahead in technology you are, the greater would be your chances to stay above your competitors


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