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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He
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IVR and Automobile Service Centers



Any business is not just about sales, post sales services plays an important role in any business. The more satisfied a customer is, the more word of mouth marketing you would get.

Whenever you go for getting your car/two wheeler serviced, there is rarely any chance that you didn’t have to wait for your turn. Many a time people have to leave their vehicle for hours and return back to receive it. Now imagine if you could call a service centre and an IVR system guides you to book a slot for the servicing. You can book a slot several days before service according to what your schedule allows, the IVR routinely reminds you of the due service and even the tenure and day of your vehicle’s oil change or filter change etc. How good it would have been?

IVR doesn’t only satisfies the clients, the owners too have several perks of using it. The owner would get a raise in customer engagement, you know the reason we just discussed them in last para. More customer, greater business, satisfied customers and systematic operations mean a surge in profit.

These are a few benefits that we discussed, real benefits are countless. IVR can be a great boost to Automobile service businesses. What do you say?


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