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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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Guerdoning Customer Loyalty with Cloud Telephony



After retaining customers if you are not rewarding your customers’ loyalty you might again end up tapering your market size. Rewarding your loyal customers take nothing more than showing that you care for them. Organisations must focus on rewarding their customers for their loyalty, it doesn’t need much just asking once in a month if they are satisfied with your service, providing them regular after sales service and reverting them whenever they want to reach to us for support.

Cloud telephony allows any business to honor the customers for their loyalty by:
  1. Regularly inquiring if the customers have any problem
  2. Updating the customers of their appointments, due dates, due servicing and many other dynamic information.
  3. Updating the customers of new offers and wishing them on especial occasions.
  4. Asking for the feedback to the customer after every service
  5. Informing about other important details like:
  • Wards’ attendance, timetables, exam schedule etc. for schools.
  • Bank balance and transfer status etc. for banks
  • Train, bus, flight’s booking status etc. in travel industry. And several others
There are several other ways in which cloud telephony can help businesses guerdon their customers’ loyalty, thus helping you firstly by maintain your existing customer base and secondly by increasing your market size, no matter what industry you are in.

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