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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He
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Cloud Telephony offering High Mobility and Flexibility



Creating flexible workspaces actively facilitates employee productivity and well-being. Making work spaces flexible allows employees to be mobile, switch up their surroundings and work most comfortably, this can yield positive results in areas of employee engagement and job satisfaction. An increasing number of employees prefer to work at flexible work hours and environments. Preference of remote work today has increased like never before. Cloud telephony helps any organization in providing mobility and flexibility to their employees by:

  •  Allowing them to work from their homes
  • Providing flexible working hours to employees whenever required.
  • Allowing the employees use their own devices to communicate
  • Companies can cut costs on buying desktops and other devices
  • Allowing agents to work from any place with just a requirement of internet connection

So create a flexible and highly mobile work space using cloud telephony. Highly mobile and flexible is what future work spaces are going to be.


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