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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He
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Would Companies Espouse Cloud Telephony post Lockdown


All the companies, due to lockdown, have started to operate with their employees quarantined. Several companies and organisation were effective in adopting work from home but many companies had to struggle to adopt. One of the major differences was the dependence of these organisations on cloud telephony and traditional communication systems| Flexfony Telco

All the companies, due to lockdown, have started to operate with their employees quarantined. Several companies and organisation were effective in adopting work from home but many companies had to struggle to adopt. One of the major differences was the dependence of these organisations on cloud telephony and traditional communication systems.

Companies with cloud aided system were able to shift their offices to homes swiftly and effectively but the organisations still stuck with old solutions were not able to adopt working from remote locations, they didn’t have technology to use their employees’ phones and gadgets as medium of communication. These companies have been facing problems in maintaining effective communication between their employees and keeping them on same page.

Post lockdown or even during lockdown many of these companies would adopt the cloud telephony and in fact they would have to. Almost all the companies, post lockdown would transform the way they handle their communication.

AI-cloud telephony is going to be the future of voice communication. Firstly because it is the need of every organisation if they want to sustain sudden and abrupt shifts and secondly, it is less expensive or rather cost effective when compared to traditional solutions.

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