Skip to main content

Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
1 comment

Toll-free Number and Business


Toll-free Number and Business | Flexfony Telco

Toll free numbers are quiet common today and both customers and businesses are equally aware of the same. Today toll-free numbers have become mandatory for any business’ success and to stay in competition and to showcase a professional and substantial impression among their clients.

Toll free number is a virtual number with multiple contact numbers mapped behind it. All toll-free numbers being free of charge for callers, despite caller’s location, encourages clients to reach out to the company whenever required.

Following are some of the benefits that cloud telephony offers:

  1.  It delivers the required ‘customer service’
  2.  It helps any organisation prove its business credibility and professionalism
  3. It would provide you an edge over your competitors
  4. It would make your business marketing more impactful
  5. It helps you prepare for future scalability and portability

Every business whether start-up or full-fledged enterprise, need to gain brand recognition and credibility, which is highly dependent on customer service, the way your business appears to customers, your marketing and brand credibility. Professional toll free numbers attract the most and help any organisation achieve the above targets.



Comments

Post a Comment

Popular posts from this blog

Is Work from home better or Are we not prepared for it?

This lockdown has made everyone to opt work from home to run their businesses and organisations. Many are advising to transform the way we look at running businesses by opting for work from home post lock down. But the question is - Is work from home that effective? According to me, Work from home can be a complimentary tool not a substitute. Every team work requires brainstorming and discussions which are productive if teams sit together rather than working from their homes and discussing over any video conferencing tool. Exchange of information is better when employees work in a common workspace. While working from homes the exchange of information becomes non uniform, teams of different departments, for example, would have information related to their department only and this increases with the size of organisation – the bigger the organisation more will be the non-uniformity. Working in an office reduces the time involved in resolving doubts that any team member or team may have re...
Post a Comment
Read more

IVR and Automobile Service Centers

Any business is not just about sales, post sales services plays an important role in any business. The more satisfied a customer is, the more word of mouth marketing you would get. Whenever you go for getting your car/two wheeler serviced, there is rarely any chance that you didn’t have to wait for your turn. Many a time people have to leave their vehicle for hours and return back to receive it. Now imagine if you could call a service centre and an IVR system guides you to book a slot for the servicing. You can book a slot several days before service according to what your schedule allows, the IVR routinely reminds you of the due service and even the tenure and day of your vehicle’s oil change or filter change etc. How good it would have been? IVR doesn’t only satisfies the clients, the owners too have several perks of using it. The owner would get a raise in customer engagement, you know the reason we just discussed them in last para. More customer, greater business, satisfied cus...
Post a Comment
Read more

Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
1 comment
Read more