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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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Toll-free Number and Business


Toll-free Number and Business | Flexfony Telco

Toll free numbers are quiet common today and both customers and businesses are equally aware of the same. Today toll-free numbers have become mandatory for any business’ success and to stay in competition and to showcase a professional and substantial impression among their clients.

Toll free number is a virtual number with multiple contact numbers mapped behind it. All toll-free numbers being free of charge for callers, despite caller’s location, encourages clients to reach out to the company whenever required.

Following are some of the benefits that cloud telephony offers:

  1.  It delivers the required ‘customer service’
  2.  It helps any organisation prove its business credibility and professionalism
  3. It would provide you an edge over your competitors
  4. It would make your business marketing more impactful
  5. It helps you prepare for future scalability and portability

Every business whether start-up or full-fledged enterprise, need to gain brand recognition and credibility, which is highly dependent on customer service, the way your business appears to customers, your marketing and brand credibility. Professional toll free numbers attract the most and help any organisation achieve the above targets.



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