Several new problems have been faced by businesses and governments all around the world during this lockdown. Mobilization of daily wagers from Delhi and NCR to their hometowns, being one of them. The whole incident took place due to mobilizers’ exhaustion of resources added to that the delay in help reaching them. This according to my understanding would have not been the case if the government, NGOs or any help providing body had used the technology, Cloud telephony to be specific.
A mere toll-free helpline number provided to the people would help the authorities receive the information and needy get the resources. Those running out of essentials groceries would get the essentials within a few hours.
Cloud based IVR has these special features to handle a large number of incoming, outgoing and missed call data in a very systematic fashion. It does not even require much time to establish the setup, it isn’t even expensive and neither any hardware is required, everything works using virtual storage – cloudOne single contact number to acknowledge, work upon and resolve whole country’s dilemma.
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