Most of the organizations are focusing only on delivery part. They think that if they are delivering their product or service then it will build professional image for their business. But the thing is, customer feedback, customer queries and their solution is also equally important while building a professional image.
Customer handling can be achieved by using IVR (Interactive Voice Response) system. Using IVR system, organizations can respond to each and every query by the customer, very skillfully. IVR system will also lessen callers waiting time and it will direct them to the related or relevant division/agent. This will organize the entire business communication system related to customer queries.
IVR system also enables the customer to handle billing and basic information queries all by themselves. So, this would enhance the agent’s productivity as the agent will be more focused and get time to invest in more complex client issues.
So, organizations can create a personalized experience for their customers by using IVR System.
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