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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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Improving Communication among Employees during Lockdown


Improving Communication among employees during Lockdown| Flexfony Telco

With the guidelines for lockdown in order, businesses are forced to adopt work from home policies to ensure the health and safety of their employees. With work from home there come several restrictions, so companies should work on improving communication among employees. Effective communication helps businesses keep their employees and supervisors on the same page.

There are certain things to keep under consideration while communicating, when working from home, like being proactive during communication. Not able to see others can make you take communication levels for granted. One must be proactive in keeping a touch with other employees by not avoiding the communications and one must not drive work related communications informally. It becomes responsibility of the leader to communicate early and often and maintain transparency and engagement.

This can be accompanied by Scheduled quotidian conversations among teams and among various team leaders. A conversation at the start of the day allows every team to have a decent synchronization among themselves and with other teams. Another conversation, to confirm thework status, at the end of the day would motivate, or keep a check on, employees to conclude their work on time. So at least two conversation, among employees, per day would allow any organization to firstly keep the employees updated about their tasks and secondly keep a check that they accomplish the tasks with punctuality.

Do you want to transform the way your employees communicate, don’t worry, Flexfony will help you achieve these goals. We offer unmatched call response solutions over 65 countries and have served more than 1500 business across the world.

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Usage of IVR services in Lockdown

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