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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He
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Customizability – Cloud Telephony


Voice communication is essential for every business but not all business have same needs in terms of calls and communication solutions. The latest cloud telephony solutions like IVR, click to call, distributed call centres etc. comes with a degree of customization. These solutions can be designed at par with the customers’ affordability and requirement. Whether you want to adjust analysis tool, call flows, number of outbound limit or inbound limit or something else altogether, customers get options to choose.

Now users of cloud telephony can:

  • Choose between basic, premium or advanced plans
  • Select how detailed their dashboard should be
  • Chose the way they want their reports and alerts
  • Choose whether they want to opt for API or not
  • Chose the call handling capacity and many more features

Clients can get their telephony solution based on their business i.e. different solution for early stage start-ups, MSMEs and large enterprises.


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