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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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Cloud Telephony – Reliability and Resilience to next level


Cloud Telephony – Reliability and Resilience to next level| Flexfony Telco

Though reliability and resilience are similar concepts, they both represent different and desirable aspects that communication networks should have under any situation of threat. Where reliability represents the ability of a network to operate, in a timely manner, satisfactorily, resilience assures the ability of any network to survive adversity.

Suppose in a situation of adversity like flood or severe earth quake the infrastructure would be highly affected and the communication system might get failed. This is where cloud telephony stands out from traditional solutions. Cloud telephony as the name explains it all, is a wireless internet based service which does not require any fixed hardware so even in any adverse situation your communication service would continue to work.

Every business is interested in keeping their network operating at acceptable service levels under security. Cyber-attacks and malicious behaviours that attempt to damage their normal operation of any company are one of the biggest threats to any business today. Cloud telephony provides better safety of data than any traditional solution. AI enables the program to detect these threats and the data is many times safer.

These are two extreme examples to show that resilience and reliability of cloud telephony are unmatchable by any traditional solution. Grow your business and protect it from every malware and threat with latest cloud telephony solutions that too at affordable price

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Usage of IVR services in Lockdown

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