This will never be the same and social distancing will become a new normal. Post Lockdown, all businesses will allow workforce to work either from home or with proper social distancing measures. We will see video conferencing more as compared to normal conferences. Data Management will become a critical task for all the employees. All in all, businesses will be shifting to cloud and cloud-based solutions.
Cloud Telephony can help businesses to resume gradually in certain ways. With employees working from different location at a time, Companies will be using Distributed Call Centre solution to sync calls instantly with their workforce. Diverting calls to the nearest and available agent to solve the queries of the customers will only be achieved by using the Virtual Number otherwise productivity will remain a concern.
Post lockdown many companies would adopt the cloud telephony and in fact they would have to. Almost all the companies, post lockdown would transform the way they handle their communication.
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