Skip to main content

Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
1 comment

Cloud Telephony and Security Assurance


Cloud Telephony and Security Assurance| flexfony telco

Everyone is clear about the benefits of cloud telephony but many clients out there are dubious about the security of data when using cloud telephony. They doubt whether their data is safe when third party is handling it.

The truth is your data remains manifolds safer when you are using cloud telephony. It is similar to other services like emails, where the user is provided an id and password the person having id and password would only be able to see and alter the data. The host company takes care of the security, the job dedicated to an expert makes the data security a concern, not to worry about. The host assures you safety from Phishing, fraud, intercepted calls, spoofing and more are all typical security threats which are very difficult for any organisation to handle on their own. In addition to the security, the host enables you to handle various platforms form a central location. Over this AI makes the process further easy to handle by easily identifying the spam calls, segregating calls on the basis of their importance and identifying fraud and phishing attempts.

Without any doubt a hosted cloud telephony service provides you a better security than any traditional solution.


Comments

Post a Comment

Popular posts from this blog

Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
1 comment
Read more

Is Work from home better or Are we not prepared for it?

This lockdown has made everyone to opt work from home to run their businesses and organisations. Many are advising to transform the way we look at running businesses by opting for work from home post lock down. But the question is - Is work from home that effective? According to me, Work from home can be a complimentary tool not a substitute. Every team work requires brainstorming and discussions which are productive if teams sit together rather than working from their homes and discussing over any video conferencing tool. Exchange of information is better when employees work in a common workspace. While working from homes the exchange of information becomes non uniform, teams of different departments, for example, would have information related to their department only and this increases with the size of organisation – the bigger the organisation more will be the non-uniformity. Working in an office reduces the time involved in resolving doubts that any team member or team may have re...
Post a Comment
Read more

Virtual Number

Managing business phone call from your personal number can become very annoying and it takes your privacy. Virtual number can be a single destination for all your customers. A virtual number is a telephone number without a directly associated telephone line. It also diverts calls to one of the preset telephone numbers. Benefits of a Virtual Number: 1.        Convert more leads A virtual number divert calls to your agent’s number when you are not able to receive calls. This enables you to get all the calls for business leads and none of the call can be missed ever. 2.        Safeguard Employee & Client Privacy Virtual number solution can protect the employee and client identity by hiding the particular details 3.        Manage Business calls Anytime, Anywhere   Virtual number provides the controllability to manage sales without being restrained to your workplace.. FlexFony...
Post a Comment
Read more