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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He
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Cloud Telephony and Security Assurance


Cloud Telephony and Security Assurance| flexfony telco

Everyone is clear about the benefits of cloud telephony but many clients out there are dubious about the security of data when using cloud telephony. They doubt whether their data is safe when third party is handling it.

The truth is your data remains manifolds safer when you are using cloud telephony. It is similar to other services like emails, where the user is provided an id and password the person having id and password would only be able to see and alter the data. The host company takes care of the security, the job dedicated to an expert makes the data security a concern, not to worry about. The host assures you safety from Phishing, fraud, intercepted calls, spoofing and more are all typical security threats which are very difficult for any organisation to handle on their own. In addition to the security, the host enables you to handle various platforms form a central location. Over this AI makes the process further easy to handle by easily identifying the spam calls, segregating calls on the basis of their importance and identifying fraud and phishing attempts.

Without any doubt a hosted cloud telephony service provides you a better security than any traditional solution.


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