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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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Why conference call solution?

Why conference call solution?
During this lockdown when everyone is working, in #quarantine , from their homes we need some technology which can not only assist in maintaining consistency in the overall effectiveness of every department but try to give it a boost too.
Conference call solution is one those technologies. When we cannot bring everyone face to face, it allows us to bring everyone on a same calling platform, allowing us to conduct meetings over a conference bridge.
Not every physical meeting is important but every meeting is definitely costly. So, by avoiding the expense of 12 members travelling from 12 different locations of the country, their accommodation costs and the costs of buffet, Conference Bridge allows you to conduct, a nearly zero investment meeting.
In compact working spaces suppose the managers needs to convey some message to a particular department, they generally use mails, though this conveys the message but it lacks effectiveness. If the same message is conveyed through a conference call, where the manager guides or orders the employees in her voice, it would be highly impactful and convenient.
These are a few of the several benefits of conference call bridges. Conference call solution can take the communication and collaboration in any company to next level. And for the businesses who look for working efficiently in this #lockdown , #disruption , #work_from_home and #innovation , this is a must to have tool in their arsenal.

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