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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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Which industry should adopt cloud telephony?


Now this is a good and interesting question to ask. But if you are aware of the benefits of cloud telephony services you can easily arrive at the answer.

See, every industry have customers, they need to grow more customers and retain them as well. For that, firstly, contact with as many customers as possible is essential. Secondly, a good customer satisfaction is required. Thirdly, for many organised organization inter departmental communication is essential. A well designed cloud telephony service serves as an idle solution for these and many other problems too. This is the only reason behind almost every big and small organisation adopting this technology.

It integrates every channel of communication on a single platform. Diverting, attending and keeping track of a large number of calls becomes a cake walk. These services tend to be less expensive and easy to handle too. Above that CRM is made easy like never before by cloud technology.

So if your organization does not require customers you don’t need cloud telephony. But if you have or you want customers, what are you waiting for? Any industry dealing with client should bet on cloud technology for continuous growth.

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