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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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Rise of Covid-19, lockdown and cloud technology


Rise of Covid-19, lockdown and cloud technology

This year we can see, the rise of covid and lockdown temporarily shutting down every business in the world. C.E.Os. and directors are inventing ways to protect their organisations but a very few people noticed the rise of cloud technology’s use during this outbreak. Many cloud service providers claim the usage to be increased by 300%. This is a time to adopt technologies that would help us save our businesses.

Cloud telephony is one of such technologies which would not only save but help us grow our businesses despite this lockdown. Cloud telephony would connect every member of company, to work from different places with a good coordination. This technology (IVR) would provide you a solution to every technical challenge you are facing right now. Customer interaction and satisfaction would become better than ever.

Don’t wait for your competitors grab the opportunity, allow Flexfony to help you achieve the above targets. We offer unmatched call response system over 65 countries and have served more than 1500 business across the world.


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