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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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Place Customer Engagement on your Priority List



After a good customer service, customer engagement is a crucial aspect for long term retention. Engaging customers help your brand image remain fresh in the minds of your customers thus it increases your word of mouth marketing. By allowing you to personalise conversation, keeping a track of customers’ needs and by keeping a constant touch with customers, you get an advantage over your competitors in terms of customer engagement and thus overall business.

Cloud telephony would:

  • .  Attract your website visitors through its click to call facility.
  • . Handle dynamic information like balance, status of account, refund etc. with the help of AI-IVR. This      also allows effective handling of man power.
  • . Keep contact with your customers through outbound calls and bulk SMS. Keep them updated of any   change and keep reminding them of their schedules, appointment etc.
  • .  Allow your customers to make updates in schedules, book appointments or similar dynamic tasks using cloud telephony service thus keeping them satisfied and thus increasing your engagement.

Shift from traditional voice communication solutions and allow cloud telephony to enhance your customer engagement and thus escalate your business.


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