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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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Overcome Erratic Quality with Cloud Telephony


No matter whether you deal in products or services, inconsistent or poor quality can act as toxicant for your business. Any business incapable of maintaining the quality of its service, floors a way out for their customers. Communication being one of the most important tool or service for any business thus compromising on the same is not a good choice. Make the quality of your voice communication incomparable with cloud telephony.

In terms of quality cloud telephony can:

  • Allow you to answer every client without letting them wait on busy lines
  • Attend every incoming call and maintain a well-structured
  •       Enlist every missed call and call back the clients in as little time as possible
  • Run successful campaigns using outbound call and bulk SMS facility
  •    Connect your visitors with you with just a single click
  •  Allow your customers resolve their queries with automated AI-IVR

There are several other ways too, in which cloud telephony can help improve the quality of voice communication for businesses. Better the quality better is customer interaction, customer satisfaction and better would be the business growth.

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