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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He
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Making your customers Self-Dependent and Satisfied



Gone are the times when customers had to wait for the call attendants to answer their queries, getting frustrated due to busy telephone lines, waiting in queues to get things booked etc. Today organisations are focusing on improving customer experience by allowing them to get dynamic information, appointments and get bookings done with ease and without depending too much on any agent. Making customers do the above things themselves can actually increase their satisfaction level.

Many sectors have already taken this step for example, LPG agency. Unlike past decades, today people do not have to stand in queues to get their gas refilled, a mere call on a toll free number allows them to do the job themselves. Today people do not need to go to banks they, can check do most of the bank related jobs from their homes only. Over this a toll free number increases the chances of customer engagement as they are not worried about the call charges any more.

Any business aiming for customer retention should focus on providing best services. Allow your customers to help themselves by getting the required information with just a push of a toll free number. The satisfied the customer, better your growth would be. Let your customers be self- dependent and more satisfied.


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