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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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Maintaining Pre-Eminent Customer Service



No customer likes getting rude services and being kept on hold for long, even automated long menus can be irritating most of the times. Every customer appreciate and desire munificent staff and quick and efficient service. So any business out there looking to achieve success should focus on providing their customers a superior service than their competitors. Moving to cloud telephony is one of the most important steps.

The better a business understands its customers’ need the faster it grows and customer interaction is what - plays an important role in this.
With cloud:
  • Allow system to greet the customers with their names
  • Interpret, using cloud database, your customers’ query beforehand and make them feel  especial.
  • Divide the customers in separate demographics, according to their queries and answer all of them together and imminently
  • Allow the system to solve general queries without agents’ intervening
  • Don’t allow any customer go un attended
  • Call back the customers, without delay, who’s call was not attended because of any Reason
  • Keep a record of every customer, contact them timely and make them feel especial.
Let your customer know that you care about them and win their trust, win the market.

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