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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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Lead the race with Cloud Telephony- Flexfony Telco


Lead the race with Cloud Telephony- Flexfony Telco

Every technology is growing at an exponential pace. Cloud telephony is one of the same; which was late to arrive but growing at an unmatchable velocity. Every successful business has already adopted this technology but several businesses are still stuck on bygone technologies like Private branch exchanges and local landlines. Old tech. might help somehow but you’ll be soon out if you are still competing with a chariot when others have jets.

Increasing sales, augmenting efficiency and expanding customer base and satisfaction is the first step towards success after establishing any SMSE. A highly cost effective and productive cloud telephony allows you to reach a larger customer base, enter new markets and increase profits.

Cloud telephony showcases a professional image to the customer by automating call processes,providing small solution without dealing with agent etc. This added with working during lockdown will present your organization as a big and professional firm which would definitely capture customers’ trust.

So don’t loose on this opportunity and allow Flexfony to help you achieve the above targets. We offer unmatched call response system over 65 countries and have served more than 1500 business across the world.



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