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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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IVR – Taking hospitals to another level


In today’s busy world, who have time to visit the hospital first to fix an appointment and go again another day to see the doctor?

Now think of a hospital in your locality or city which allows you a facility of booking an appointment with just a missed call. You give them a call, they get back to you within 10 to 15 minutes, get you an appointment and it’s done. It is even better than booking an appointment online, obviously who’ll browse over the net when a missed call can get the work done.

It doesn’t stops at just your appointment, now they’ll inform you, cloud telephony system not the humans, through computerized calls or messages about your medicine schedules, your future appointments, rescheduling of appointment if it’s there. You can even inquire about the doctors available, timings etc. through hospitals IVR with just a few taps on your keypad.

Who won’t prefer this hospital above others? With just an addition of IVR or rather with replacement of traditional systems with IVR, a hospital can become patient’s first preference and this can be a game changer for any hospital.


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