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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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IVR Boosting Courier & Amp; Delivery Services


IVR Boosting Courier & Amp; Delivery Services

Courier and delivery services have grown exponentially in the last decade. There are many players in this industry, claiming their services to be best and in fact, they actually are making things easy. The only issue with these services is that of tracking. Some of the courier services do not provide detailed tracking facility. Many though provide online link to track the delivery status but to check the status customer have to, every time, browse the internet.

If courier and delivery businesses adopt AI based IVR services, the customers can dial the toll-free number and get updated about the delivery status. The customer need not to even make a call, IVR on its own would provide the courier service providers the facility to update every client about the delivery status through, AI based, outbound calls/SMS. Not only this, these service providers can even inform their client about latest discounts (if any) or they can even advertise through the outbound SMS facility.

IVR can help a courier service to become better in terms of customer satisfaction, customer size, market size and many other ways. What is your take on that?


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