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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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IVR and Hotels- Flexfony Telco


We do not always like the food to be home delivered. Having meal at a hotel/restraint has its own experience. But heading from hotel to hotel and not getting a table is never enjoyable.

Ever wondered, if your favourite restaurant had a toll free number through which not only you could enquire but reserve a table for yourself beforehand, the IVR would provide you the timings and you can easily enjoy your evening. “You left your office, called the restaurant, pressed a key to book the table and you receive a timing as per you choice or the slot available, you simply go to restaurant and come home happily”. Things made so simple just with an IVR.

For the owners – they can keep a record of every customer coming to their restaurant, they can inform all their customers about special offers and meals regularly thus expanding their business like never before. This just an example IVR can transform, for good, the way a hotel operates.


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