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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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IVR and coaching institutes

                                                                                                         

Today when education is among the top most priorities of everyone, various educational institutions have taken up the charge to help people become educated. But the struggle, for these institutes, is to survive due to the growing competition.

IVR can easily help any such educational institution to not only survive but grow better than any competitor. Think of a coaching centre, using IVR, during the admission days it would not only help the centre reach the potential candidates but even the candidates looking for a coaching centre would have ease in getting information about admissions, fees and other relevant things. All this information would just be at a gap of mere call. IVR would automatically resolve the above mentioned doubts and in case of extra clarification the call would be transferred to an expert. It would keep a track on every missed calls as every call can be a potential customer. The institutes having low admissions can build a database of potential candidates’ contact details and reach out to them using IVR, dealing with 100s of candidates at a time.

Post admission it can also be used to update students about their fees deadlines, class schedules and class tests etc. An IVR can change an educational institute’s position in the educational sector.

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