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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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Is cloud Telephony Installment Expensive?


Many, in their minds, might have this perception that cloud telephony being one of the modern technologies would be too expensive. The reality is : No it is not. Every modern technology is not as expensive as people believe it to be.

Let’s compare the traditional and modern systems, it would become clear. Traditional voice communication required a separate instrument (telephones or even mobiles) to make calls and it had a limitation that only one call would be attended at a time at one contact number. Now for dealing with several customers you need to have different numbers. The cost would be amplified as the requirement of devices increases. Still the customer engagement at a time remains limited which equals the number of devices. But now AI based IVR or cloud telephony does not require any setup and the service can connect as many mobile phones and laptops to communicate within employees or with the clients, due to which organisation doesn’t have to spend on buying devices. Thirdly it can attend 100s of clients at a same time, itself.Overall cloud telephony is cheaper than traditional solution and it provides several other benefits over traditional solutions.


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