Skip to main content

Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
1 comment

How IVR changing Cinema business

IVR changing Cinema business



Today almost all cinema halls are providing the facility of booking tickets online. They also provide discounts and other sales promotion offers but all of these can be availed only by those who somehow get to know about these either by going to the site or through friends.

Now think of a situation when a particular movie hall uses IVR, taking the contact data from existing customer base, to send these information to the people. Now people will get to know about the movie timings, price, offers etc. through SMS or IVR calls. IVR can make several hundred such type of calls at a time. Customers can even call back to get further information.

How this helps? Movie business, now, will not only get the customers who are planning a movie. By providing the above information to all, Cinemas would also attract the people who initially didn’t have any movie plan but the information, offers and other review related information etc. has created a want/demand to see the movie. Using IVR here is creating demand amongst our target segment. Cinemas are now able to create more customers and thus more profit.

IVR can be one of the best bets for cinemas, looking to overthrow the competitors.


Comments

Post a Comment

Popular posts from this blog

Is Work from home better or Are we not prepared for it?

This lockdown has made everyone to opt work from home to run their businesses and organisations. Many are advising to transform the way we look at running businesses by opting for work from home post lock down. But the question is - Is work from home that effective? According to me, Work from home can be a complimentary tool not a substitute. Every team work requires brainstorming and discussions which are productive if teams sit together rather than working from their homes and discussing over any video conferencing tool. Exchange of information is better when employees work in a common workspace. While working from homes the exchange of information becomes non uniform, teams of different departments, for example, would have information related to their department only and this increases with the size of organisation – the bigger the organisation more will be the non-uniformity. Working in an office reduces the time involved in resolving doubts that any team member or team may have re...
Post a Comment
Read more

Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
1 comment
Read more

Guerdoning Customer Loyalty with Cloud Telephony

After retaining customers if you are not rewarding your customers’ loyalty you might again end up tapering your market size. Rewarding your loyal customers take nothing more than showing that you care for them. Organisations must focus on rewarding their customers for their loyalty, it doesn’t need much just asking once in a month if they are satisfied with your service, providing them regular after sales service and reverting them whenever they want to reach to us for support. Cloud telephony allows any business to honor the customers for their loyalty by: Regularly inquiring if the customers have any problem Updating the customers of their appointments, due dates, due servicing and many other dynamic information. Updating the customers of new offers and wishing them on especial occasions. Asking for the feedback to the customer after every service Informing about other important details like: Wards’ attendance, timetables, exam schedule etc. for schools. Bank balance and transfer sta...
Post a Comment
Read more