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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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Future of Cloud Telephony



With exponential development in technology every year, disruption in every sector and evolution of IOT(Internet of Things), many might have a question – What would the future of cloud Telephony be?

If we imagine our near future, might be 5 years or less, AI based cloud telephony would become efficient enough to talk to customers and resolve their queries. You would not need to use keypad to push 1 or 2, the IVR would understand your speech and would reply to you in human language.

For Example: If you call a company the IVR would ask you to speak your problem. If you say, just for an example, payment not received, it would tell you the reason of delay and the date when it would be released.

Moving further into the future, say 6 to 10 years, when the concept of IOT would not be limited to a few experts only. IOT might transform the way we see cloud telephony today. The basic idea behind IOT, in layman terms, is to connect smart devices with each other and to the internet. To make it little clearer, earlier we had mobile phones which are made smart now, by connecting them to the internet, we have connected computers to the internet too. Now we have, what we call smart watches and smart T.V.

Think of a scenario, in future obviously, when your TV has internet access and you see an advertisement on the screen, with a click to call icon. With the TV remote you click that icon and you are connected to the organization or call attendant with the help of your television, now you can talk and get your query resolved. This is what the future of cloud telephony can be.


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