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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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Cost Reduction with Cloud Telephony



Cost reduction is one of the strategies on which success of any organisation largely depends. It certainly provides competitive advantage to any organisation over its competitors. In cloud telephony communication any organisation do not have to install any hardware or storage infrastructure. This is a small example of cost reduction with cloud telephony, it further has many cost reduction methods to help any business attain competitor advantage like:

  •          Reduction of cost due to less or nearly no hardware requirement.
  •          No maintenance cost
  •          Agents can work from anywhere thus reducing the requirement of call centers
  •          Low miscellaneous and maintenance costs due to reduced usage of call centers
  •          Reduced expense per lead due to increased effectiveness.
  •          Enhancing management performance or efficiency
  •          Competitive Advantage over Competitors

These are a few advantages of cloud telephony in terms of saving on costs for any business. Post adopting you would discover cloud telephony has numerous other benefits your business can avail.


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