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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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Conference Call Solution- Flexfony Telco

Conference Call Solution

Another growing application of cloud telephony includes conference call solution. It is one of the indispensable tools a business, whether big or small, should have. It is one of the cost effective and nonchalant method to coordinate businesses and conduct meetings.
A group of 20+ people can be connected through cloud phone service within no time. Inter and intra department coordination can be boosted by conveying information, promotions or issues that need fast solutions through conference call.
The conference call is basically a software platform which can be accessed through local numbers thus because of no requirement of hardware or other infrastructure, the cloud based conference call facility is cheap and affordable. Over this, it reduces the cost of physical meetings like booking hotel rooms, food, travel expense etc.
The conference call service can be accessed from anywhere and even the meeting times can easily be scheduled and rescheduled, if required.
Conference call service is the tool which promotes conducting an eco-friendly business. When every business is talking to go green, promoting work from home and other eco-friendly initiatives, conference call service is one of those tool which every such business should have in their arsenal.

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