When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
Education is one of the fastest growing sectors, be it in terms of infrastructure or methods of acquainting students. In past few decades many private players have taken charge in transforming education system but they have also been competing in growing themselves better than any other player in this sector. With number of students increasing in schools every year managing the organization becomes challenging especially when you are stuck to traditional technologies.
How Cloud telephony would help?
Just consider two organisations; one where you are calling days and nights and not getting response and another one contacting you regularly through highly professionalized tools. Which one would you prefer?
With the arrival of cloud telephony in educational sector, let it be schools, tuitions or coaching centres, the communication would become easy to handle, professional and time saving. For example : Generally three to four call attendants handle communication with around 3000+ enrolled students and their families, this results in significant numbers of calls being unattended . Adding cloud telephony in this situation would allow them to send important information to these 3000+families in just a matter of minutes and if by chance there is any unattended call, which would be rare, the system would note it in data base.
Many a times, parents (during admissions or in general) get fed up trying calling schools but they are not answered or not even connected to call due to large call volume, this results in loosing admissions. Cloud telephony would answer them in as little as two rings. It can even attend general queries post working hours. IVR allows students and parents to clarify queries regarding exam schedules, time tables, holidays etc. It also allows schools to pass on important information to students’ families like emergency holidays, attendance status and changes done in a very short time, using bulk calls or bulk SMS or both.
Cloud telephony is even beneficial in reaching out to a large number of leads during admissions because of its ability to handle several clients at a time and all this data would be stored in the cloud data base, always available to access.
Cloud technology handily kills your competition, reduces the burden of call attendant allowing them to work on more important calls and creates your brand image. Remember the more satisfied the customers (parents/students) the more they would advise others to join you.
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