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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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How cloud telephony would have helped tackle lockdown better-Flexfony Telco


How cloud telephony would have helped tackle lockdown better

Amidst this pandemic we have seen many unprecedented problems. One of which is the mobilization of daily wagers from Delhi and NCR to their hometowns. The whole incident took place due to mobilizers’ exhaustion of resources added to that the delay in help reaching them. This according to my understanding would have not been the case if the government, NGOs or any help providing body had used the technology, Cloud telephony to be specific.

Imagine on the very first day of lockdown a cloud IVR assisted toll free number is circulated and those in need can just give a missed call and they would be contacted back to acknowledge their concern, Yes at a mere missed call. Those running out of essentials groceries would get the essentials within a few hours.

Cloud based IVR has these special features to handle a large number of incoming, outgoing and missed call data in a very systematic fashion. It does not even require much time to establish the setup, it isn’t even expensive and neither any hardware is required, everything works using virtual storage – cloud.
One single contact number to acknowledge, work upon and resolve whole country’s dilemma.


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