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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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How cloud technology started.-Flexfony Telco


How cloud technology started- Flexfony Telco
A $2 million project, to develop technology where two or more people can access the computer was assigned to MITin 1993. On the similar concept ARPANET (Advanced Research Projects Agency Network: initial internet) was invented. This further lead to what we today call – the Internet.

 Internet in itself is a cloud technology where users are provided virtual private networks. But it gained popularity during the late 1990s when companies started providing software, which is stored at companies’ server, to users through download facilities. The programs could be downloaded and used by anyone, anywhere with just an internet connection. Soon experts all over the world figured out the potential this technology has.
In late 2000s telephonic services began to utilize the benefits of cloud technology replacing large call centres every company had to establish. Everything related to telephonic communication started to become virtual, efficient, and more satisfactory. Since then, businesses using cloud telephonic services have an edge over their competitors - who are stuck in traditional solutions.
You want an edge over your competitors, don’t worry,Flexfony will help you achieve it. We offer unmatched call response system over 65 countries and have served more than 1500 business across the world.


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