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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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How banks can be benefited with IVR- Flexfony Telco



How banks can be benefited with IVR- Flexfony Telco
Several banks, even today, in the world of digitization are usually crowded. A mere thought of going to bank can give a headache, to many. Today, when every business in planning and researching ways to go digital and increase customer satisfaction, why should banks remain behind?

Adopting only an IVR solution can help banks make their operations smoother and customer satisfaction better. An IVR would allow the customers to get their account details with just a call on banks’ toll-free number. The software would deal with customers’ queries, complaints and assistance allowing the agents to handle complex issues. It can provide information about loan account and loan status, can handle requests and customer care etc. that too 24/7 and without demanding customers’ presence in bank.

IVR would also allow banks the facility of bulk outbound calls and SMS, thus allowing them to reach a large number new customers and provide their existing customers the information and awareness.
The IVR software reduces several costs like costs of sales, cost of services and cost of inquiry and support calls etc. thus causing a reduction in the number of people queueing in the banks and thus making the process smooth.

IVR can be one of the best bets for a bank.

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