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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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CLOUD TELEPHONY – SAVE AND BOOST YOUR BUSINESS


In this world of disruption where technology becomes outdated as soon as it is devised. The business which survives are the one which modify themselves, their requirements, the tools in their arsenal, with the transforming technology. One of the similar, as stated above, today is cloud technology.

The businesses which failed were the one which didn’t adapt and innovate according to time. Similarly the businesses which are still stuck to the traditional tools are about to vanish or have already decimated. The big businesses we know today are the one which adopted cloud technology before others could even imagine about it. Today nearly 75% businesses have shifted to some form of cloud service or platform.
Cloud telephone system is benefitting for start-ups and even global businesses. Now businesses are shifting from traditional equipment like PBX cabinets, which took spaces and larger costs to be established, to cloud. Cloud stores the system, software and applications safely in off-site data centres reducing immense burden from the businesses, especially start-ups which do not have enough to spend on purchasing technologies. For such businesses this technology can come as a saviour. They can reap out a large customer base using cloud telephony.
There are several benefits of cloud telephony, for start-ups, MSMEs and even global businesses…..
We will continue with the benefits, history, evolution and future of cloud telephony in the coming articles.
Till then, if you want- a large costumer reach, want to grow your business exponentially, benefit your business with latest and affordable Cloud Technology. Flexfony Teleco will help you.

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