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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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Cloud telephony over traditional methods-Flexfony Telco

         Cloud telephony over traditional methods

Before 2010, Cloud telephony was an alien term. But today every successful business is opting for it. Cloud telephony allows you to move your whole communication system on virtual platform. It provides all solutions promised by PBX systems at a fraction of cost and efforts. It is the smartest way for any business to manage phone calls without compromising on quality and price.
Traditional call setups were costly and it also required staff, specifically to handle calls. Cloud telephony provides you an affordable call solution meanwhile reducing the burden of staff and allowing them to invest more time in solving complex problems. It comes as a boon to start-ups and MSMEs which have limited finances.

 Should Start-ups and MSMEs go for Cloud telephony?

 Off course; “If you’re looking to grow you customer base quickly and efficiently and give your customers a “big company” experience on a budget, cloud telephony is your best bet”.

 You should not be waiting, Flexfony will help you achieve the above targets. We offer unmatched call response system over 65 countries and have served more than 1500 business across the world.

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