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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...
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Benifits of Cloud Telephony- Flexfony

Benifits of Cloud Telephony- Flexfony Telephony
Cloud telephony offers you an improved control, access and efficiency. Unlike traditional solutions,
where customers had to wait for long before he could connect to agent and many a times agent
could not solve the problem due to mismatch of problem and agent’s expertise, Cloud telephony
provides you a more user friendly interface and customer is guided to an expert who can in one offer
a solution or advise.
You can operate your business related communication from anywhere anytime, your data moves
with you. Once you are online you can access your data and connect with customer from anywhere
in the world, so there are no chances of losing data. You don’t need a full time expert to make
changes to your system now, continuous changes in the system can be made easily from anywhere.
Cloud technology provides flexible working policy, greater customer engagement , increased
organizational efficiency and customer analysis at much reduced cost.
Do you want to avail all these benefits, don’t worry, Flexfony will help you achieve the above. We
offer unmatched call response system over 65 countries and have served more than 1500 business
across the world.

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Usage of IVR services in Lockdown

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