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Usage of IVR services in Lockdown

When the whole world is going through the experiment of Work from Home, one of the major beneficiaries is the Telecom sector. The amount of data consumed during this lockdown has increased up to 30%. This means that most of the businesses taking online route to reach out to their customers, that too with limited staff. Customers and users who were not accustomed to the usage of devices and their operations are finding it difficult to cop up. Here, in combination with Online services, Interactive Voice Response (IVR) services can come hand to register the complaints, provide a road map to deal with difficulties and reply to people’s queries in a scheduled way. Usage of IVR services can not be limited to Education, Health Care, Food & Beverage and Financial Services, Government can also use it to gain feedback and to improvise their supply chain. While online classes are still going on not only for various private coaching institutes but also for primary and secondary schools. He...

7 Tips to Work From Home- Flexfony Telco

7 Tips to Work From Home- Flexfony Telco
Working from home is in air, few companies were already providing work from home to their
employees but the current lockdown has made it a need of the hour. Here are some tips to prepare
you and help you increase your productivity while you work from home

1. Setup Office like Ambiance
You need not to setup a full-fledged office, but while working you should be out of your
comfort zone. So it is advisable to have a segregated area which might be a separate room in house
or a room at the terrace, devoted to office work only. This separate area is advisable to avoid
distractions and disturbances because of family members and other noises. Even a bed or bean bag
in bedroom can attract you to have rest thus reducing your focus and efficiency. So get an office
table, chair, required stationaries and efficiently start working in your separate home office room.

2. Try to allocate specific working hours
Working from home can be tough due to home being the most comfortable place. People
working from home should set working hours and these can be according to your convenience, your
productivity or timings of other important jobs. It is advisable to work in the hours you feel your
productivity is at peak or these can be hours during which there would be less disturbances.
Remember do not get carried away by homely comforts and never postpone your tasks. You’ll need
to be a little more disciplined. Also, do not give all your time to work, family desires and deserves
some of your time too.

3. Prepare a work status report and timely update it
Working from home reduces the necessary pressure, which could reduce your efficiency.
Opposite may also happen; work lovers might not leave their work space, days and nights. So
keeping a track of your tasks and time is equally important. People are advised to prepare a status
report, which can be an excel sheet or a simple white board where you can enter your daily tasks
and the status of completion. This would act as an alarm in your mind that you still have tasks to
accomplish. For work lovers; it would tell you that you have done a good job now you should spend
some time with your dear ones. Several apps and planners are also available online for the above
mentioned purpose, you can even try them.

4. Clothes you wear affects you performance
Being at home signals your mind to be comfortable and comfort reduces the energy level. So
some important but easy steps need to be taken by those, working from home. Wear appropriate
clothes. You might not notice but wearing too much casual dresses like night dresses or shorts would
impact your energy levels and performance. Though you should not be wearing a business suit but
descent casuals are advised.

5. Your diet and food trends would make a difference
Being at home gives you a little luxury, and many people enjoy it by snacking whole day while
working. You should not be doing this. Excess eating reduces your energy levels, creating a lethargic
feel. You should eat according to normal plans, try to eat some healthy snacks and don’t be a snack
lover. This would help you keep good energy levels and a good energy level is directly proportional
to productivity. It is not only about energy, a good diet keeps you healthy and a health body is where
an active and healthy mind stays.
6.Pause your virtual social life, instead communicate with co-workers
Social media platforms may be one of the big problems when no boss is there to keep an eye on
you. Be little stiff and try not to access these platforms, until really necessary, while you are working.
You should rather connect with your co-workers and discuss your progress. Knowing that your team
mates are working will motivate you to accomplish your tasks.
7. Be energetic while talking to co-workers or clients
This is one of the most important advice. While working from home you’ll be mostly dealing
through voice or video calls. Communicating through both these mediums have several restrictions.
Your voice and facial appearance are the only tools you would have. Your voice or your appearance
should not give an impression of lethargy. You should be energetic in your voice and appearance
during a call. Otherwise your deals would be affected while talking to your client and your
impression while talking to boss or co-workers.
Remember, work from home is to improve employees’ productivity, your actions should not deter
the purpose rather they should bolster it.
www.flexfony.com/

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